Terms of Sale & Refund Policy

Crumb & Copper Bakery supplies bread and pastries to wholesale buyers. Checkout is available to guests; a customer account is not required. Before ordering, check each product’s description, ingredients, minimum quantity, availability, and quantity pricing.

Prices are shown in Canadian dollars. Quantity discounts apply at the listed thresholds. The checkout summary shows the subtotal, applicable GST/HST, and total before payment. Prices, quantities, stock, and totals are checked again by the server before payment begins.

Choose a delivery date from the available dates at checkout. Availability depends on the bakery’s delivery days, closures, order-size lead time, cutoff, daily capacity, and stock for every item. All delivery dates and cutoff times use the bakery’s America/Toronto timezone.

The current ordering rules are shown on the storefront and checkout. Larger orders may require additional business days’ notice. A business day means a delivery day that is not a holiday or closure. Your confirmed order keeps the delivery date, tax rate, change deadline, and terms version agreed for that order; later settings changes do not alter those saved terms.

Orders are prepaid by card through Stripe’s hosted checkout. Cash on delivery, credit accounts, and offline payment methods are not offered in this ordering flow.

During payment, stock and delivery capacity are reserved for up to 30 minutes. Opening the payment page or returning to a success page does not itself confirm an order. The order is created when Stripe confirms payment to the bakery’s server. A confirmation email provides the order details, delivery address, total paid, and Manage Order link.

If payment is confirmed after the reservation expires and availability has changed, the order is flagged for the bakery to review. Returning from or cancelling an unpaid payment attempt does not create a paid order.

Use the secure Manage Order link in your confirmation email to make one customer change or cancel before the deadline shown for your order. A change may include quantities, products, item notes, the delivery date, or order instructions, subject to the same minimums, stock, capacity, and lead-time rules as checkout.

A change that increases the total requires payment of the difference through Stripe. The original order stays unchanged until that additional payment is confirmed. If the additional payment is not completed, the proposed change is dropped.

A change that reduces the total results in a refund of the reduction. Cancelling the order before its deadline results in a full refund. After a change or cancellation is used, or after the cutoff has passed, the customer link becomes read-only. Contact the bakery about any further request; it is not an additional self-service entitlement.

The Manage Order link remains available for read-only viewing until 14 days after delivery, then expires. A replacement confirmation link invalidates the previous link.

If a production shortage affects your order, the bakery emails you the affected items, available quantities, refund amounts, and a response deadline. You may accept the reduced order with a partial refund, or cancel the entire order for a full refund.

If you do not answer by the deadline, the bakery’s configured default shown in the shortage notice applies. The default and response window must be confirmed before launch; this draft does not assume that silence means acceptance.

Unanswered shortages for the same order and delivery day are combined into a new notice, with a new deadline and link. The older link stops working. Cancelling through any shortage notice cancels the entire order with a full refund. A result email confirms the outcome.

Refunds in this ordering system arise from an order reduction or cancellation, including a reduction or cancellation following a shortage. A reduced order receives the relevant price difference; a cancelled order receives a full refund. The system does not offer separate goodwill refunds.

Refunds are processed against the order’s Stripe payments and tracked until Stripe confirms their status. A failed or pending refund is retried or reviewed by the bakery. No fixed bank-processing time is promised in the PDFs. Contact the bakery if a notified refund has not appeared.

The published Terms of Sale version and the time it is accepted are saved with each order. These draft pages do not replace that acceptance record and are not yet effective terms.

The bakery’s confirmed legal business name, business contact details, and HST registration details must be supplied before online ordering opens. Use the published contact details to raise an order, shortage, or refund question once they are available.